The fob-off


TO:
Don Boulton
Customer Fobbing-off Manager
Vodafone Australia

Dear Mr Boulton,

I have your letter of 26th.

I take it that you are not interested in finding out whether or not Mobile Messenger are scammers?

Please advise.

In the absence of a reply I will have to kick this up to your UK head office.

Letter to ACMA


I would like to draw your attention to a premium services scam affecting my Vodafone mobile phone account. Voda have refunded the improper charges to me but refuse to give me any details that would enable me to trace how it happened -- and the TIO seem to think that the refund closes the matter.

I am a heavily-linked blogger and I would like to alert my readers to what went on so that they can take steps to protect themselves. I am also concerned that nobody at the TIO or Voda seems interested in closing off the scam.

The TIO complaint reference is 07/051984. Please get someone senior at TIO to reopen the matter and please require of Voda that they reveal to me the full details of what happened to my account.

I am pretty sure there is a coverup going on.

A bolt at Boulton




TO:
Don Boulton
Customer Resolutions
Vodafone Australia

Dear Mr Boulton

I have just received your unhelpful letter of 10th.

I will make it really simple for you:

The Premium text service did NOT connect in the way that the firm describes.

What are you going to do about that?

I am at the moment thinking of involving the Federal police in this so do get your finger out.

Letter to Casey of vodafone


TO:
John Casey
CMO
Vodafone Australia

Dear Mr Casey,

I would like to direct your attention to the arrogant, slippery and unhelpful behaviour of one of your customer "Help" staff. I refer to Ms Christine Leaman.

I was recently the victim of some sort of text-message scam and Vodafone has now reversed all the charges concerned.

I am however most anxious to find out HOW I became victimized in that way so that I can warn others about it. I am a heavily-linked blogger so I do have the means to publicize such things.

Ms Leaman has however refused to give me ANY information about the matter concerned. She will not even tell me such basic things as whether the charges generated by the scammers were for messages I had allegedly sent or whether they were for messages I had allegedly received.

Unless I can get some civilized behaviour from someone there, I will have to write to your corporate HQ in England.