Letter to Casey of vodafone


TO:
John Casey
CMO
Vodafone Australia

Dear Mr Casey,

I would like to direct your attention to the arrogant, slippery and unhelpful behaviour of one of your customer "Help" staff. I refer to Ms Christine Leaman.

I was recently the victim of some sort of text-message scam and Vodafone has now reversed all the charges concerned.

I am however most anxious to find out HOW I became victimized in that way so that I can warn others about it. I am a heavily-linked blogger so I do have the means to publicize such things.

Ms Leaman has however refused to give me ANY information about the matter concerned. She will not even tell me such basic things as whether the charges generated by the scammers were for messages I had allegedly sent or whether they were for messages I had allegedly received.

Unless I can get some civilized behaviour from someone there, I will have to write to your corporate HQ in England.