Letter in reply to TIO


TO:
Gerard Mount
TIO
POB 276
Collins St W.
Vic 8007


Ref: 07/051984-1 - Mount and your letter of 7th.


Dear Mr Mount,

I am not at all happy at your "resolution" of my complaint about Vodafone and I ask that you refer the matter to a senior officer of the TIO for review.

This matter has caused me a great deal of bother and I think that I am entitled to information about how it came about.

Vodafone have NOT given me any information at all. They have merely transmitted to me a totally dishonest email that they apparently received from the scammers concerned.

I would also like to know what steps Voda have taken to prevent other people being victimized in a similar way. I would have thought that TIO also saw that as a matter of importance. Barring the scammers from the Voda network would seem an obvious step.